Promotional Products FAQ
Q. I want to change my order. How do I do this?
A. If you are a customer that has received a fax verification of your order then you can make changes on that form and fax it back to us at 1-800-753-7173. You can also contact our Customer Service Department at 1-877-544-2707 or firstname.lastname@example.org and we will gladly make the changes. You can also make changes to your online order by signing into your account. Current orders will be displayed in your account 24 hours after they have been placed. Please note that if your order is already in production, changes will likely delay delivery of your order.
Q. Can I order any quantity of products?
A. Yes, you may order any quantity above the minimum quantity requirement for most of our products. On some of our products we do allow below minimum quantities to be purchased. A set-up charge may apply. Charges start at $12.95 and will depend on the product selected.
Q. What is the total cost of my order?
A. The total cost of your order will include the product cost, set up charge and shipping & handling. Depending on your location taxes may also apply. As most of these items differ from order to order, it is best to obtain your total by calling Myron Customer Care at 1-877-544-2707 or emailing email@example.com. If you have placed an order through our website, a confirmation will be sent to your email address which will include the order total.
Q. I received correspondence from Myron advising my order is on hold. I want to respond.
A. Here at Myron we do not release orders into production until all the information we need to complete the orders has been received. This is because we want our customer's orders to be perfect! Your order may be on hold for any of the below reasons:
- The letter, email, fax or call you may have received from Myron may be reminding you to send in artwork so we can produce your company logo on your order.
- We may be asking you for your physical address.
- We may be asking you for your Purchase Order Number.
- Your list of names so we can personalize your Diaries.
You may find out why your order is on hold by contacting our Customer Service Department at 1-877-544-2707. You may even be able to immediately provide us with the information we need so that we can begin producing your order.
Q. I have a problem with my order. Who do I call to have this problem fixed?
A. We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at 1-877-544-2707 or email to firstname.lastname@example.org
Q. Will I be able to return my products if there is something wrong with the product or the personalization isn't what I expected?
A. You will be shown a proof of your artwork for your approval before we proceed with your order. However, if for any reason you aren't satisfied with your order, you can return it for a full refund or replacement.
Q. I placed my order online. How will I know when my order has been accepted and approved for processing?
A. After your online order is placed, you will receive a few e-mails from our company. The first e-mail is sent from our website to confirm your order was received and will include the details from your online order. A second e-mail - our "order confirmation" e-mail - will be sent confirming your order was reviewed and has been accepted for processing (usually within 1 business day of placing your order). If your order included artwork, the e-mail will also provide a link with instructions on how to review and approve your artwork.
Due to high levels of online fraud, we reserve the right to accept or decline your online order for any reason at any time. In some cases, additional information or verification is needed before your order can be accepted. If additional verification is required, we will attempt to reach you via email or phone using the information provided with your order. If we are unsuccessful in our attempts to contact you, we may choose to refuse or cancel your order.
Q. When will my order be shipped?
A. We ship most orders within two weeks after receipt of your imprint approval. Exceptions include products that are on back order due to high demand, and orders with custom artwork. We can rush your order for an additional $40 charge.
Q. I need my order as soon as possible, can my order be expedited?
A. Yes, orders for some of our products can be expedited upon request. This will depend on product availability and production times for each item. You will be billed a $40 rush charge in addition to applicable shipping charges.
Q. How long will it take for my order to reach me?
A. The delivery times vary according to the destination and method used to ship your order. The standard method used for shipping is UPS Ground. UPS ground service should arrive at your location in 8 business days or less.
Q. What if I want my order shipped overnight?
A. We can upgrade your shipping to UPS Express. You will be invoiced for the additional shipping charges which vary depending on your location. Shipping will depend on product availability. Our normal 5-15 day production time after order approval will still apply.
Q. How will my order be shipped?
A. Unless you specify otherwise, your order will be shipped using UPS Ground Service. Please note that a physical shipping address is required for all orders. We are unable to deliver to post office boxes.
Q. Can I have my order shipped outside of Canada?
A. We ship orders to Canada and the United States. If you wish to ship your order overseas, we recommend having your order delivered to a Canadian ship address and forward the merchandise to the country of choice.
Q. How much is my shipping and handling going to be?
A. Charges vary according to destination and weight. Orders are shipped from our factory using UPS Ground Service. We also offer UPS Express service for an additional charge. If you would like to know your shipping charges prior to placing your order, please contact our Customer Service Department by sending an e-mail to email@example.com or by calling 1-877-544-2707. We will provide your shipping and handling cost based on UPS Ground Service.
Q. Can I track my order online?
A. Yes. To track the status of your order you will need to log in to your account. Once logged in, go to the My Order History tab and click on the "View all orders" link on the top left side. In this screen you will be able to view the status of your order as well as check the UPS tracking for your order once it has been shipped.
Q. Do I have to pay tax for my purchase?
A. Taxes are payable based on the shipping address.
Ontario, New Brunswick & New Found land: 13% H.S.T.
Quebec, Manitoba, Saskatchewan: 5% G.S.T.
British Columbia (B.C.): 12% H.S.T
Prince Edward Island: 14% H.S.T.
Nova Scotia: 15% H.S.T.
Q. What are the ways I can pay for my order?
A. The fastest way to get your order processed is to provide a credit card, either VISA, MasterCard, AMEX or Discover. Please note that a temporary authorization will be done upon entry, however, we will not actually charge the credit card until the order ships. We also accept prepayments by E-checks by calling the Credit Dept. at 1-877-544-2707 or paper checks can be mailed along with your printed order confirmation to 900-10 Milner Business Court Scarborough, Ontario M1B 3C6. We can also bill qualified accounts at Net 30 day terms. However, this requires a credit investigation and may delay your initial order. Once credit is approved, a credit limit will be assigned for future orders.
Q. Can I pay my invoices online?
A. Yes, Visit www.myron.ca/payment, sign into your online account and go to “Pay My Orders” on the left hand menu.
If you placed your order by phone/email/mail/chat/fax and have never logged into Myron.ca, go to www.myron.ca/payment and click on the “Forgot Your Password” link. Enter the email address and follow the steps to reset your password and activate your online account. Once logged in, go to “Pay My Orders” on the left hand menu. If you need assistance you can chat live with one of our experienced reps or give us a call at 1-877-544-2707.
Q. Does Myron offer credit terms?
A. Myron is migrating to a credit card payment model to streamline our services. We offer 30 days net from the ship date to approved customers. First-time buyers are required to prepay their orders.
Q. What is a set-up charge? Why do I have to pay a set-up charge when you have my imprint/logo on file?
A. In order to customize your order there is a flat set-up charge that covers the setting up of the imprinting machine, checking proper alignment and running several samples prior to production to ensure your imprint is of the highest quality. Most are $12.95, but the charge may vary based on the product. Please see the product description for the applicable charges. This charge is standard on every order and does not change based on the quantity ordered.
Q. How much does it cost to have my logo on a product?
A. We will create a die cut to imprint your logo completely free of charge. The machine set-up charge still applies to all imprinted order.
Q. How many lines and characters can I use for my imprint?
A. The limitations for the imprint length vary from product to product. The limit for a particular product is displayed on our website at www.myron.ca. If you received an email verification and are trying to change your imprint, you will not be able to enter an imprint that is longer than the maximum characters allowed.
Q. What process is used to place my imprint on the product(s) I choose?
A. Myron uses various methods to apply imprints, depending on the product. For example, we use foil hot stamping on our calendar line of products, laser engraving on our pen product line, and foil transfer on our Holiday cards.
Q. What if I can't find the font style I am looking for?
A. Send us a sample of the font style along with your order and one of our graphic artists will match it to the best of their ability. You can also discuss it with your Personal Account Representative or one of our Customer Service Representatives when placing your order on the phone.
Q. Can I have my custom logo imprinted on all of Myron's products?
A. Each product we offer has a designated imprinting area. The amount of detail contained in your logo and the shape and size of the product you want to put it on are factors. Each product on this website contains information about the maximum imprinting area. If you would like us to advise you whether your logo will work on a specific product, please email it to firstname.lastname@example.org along with the product to which you would like it imprinted. We accept most file formats. We can even work from a letterhead or a business card to produce a personalization file.
Q. How do I get my company logo placed on the product(s) of my choice?
A. You can upload your logo while personalizing your product on our webpage. Just click on the "Upload Logo" section and select the file you want to upload. You can also send your artwork to email@example.com. The art must be with a resolution of at least 300 dpi and in a .gif, .tif, .eps, .ai, .pdf or .jpg file format. Or mail camera ready art to:
Attn: Hold Department
205 Maywood Ave.
Maywood, NJ 07607
When mailing or emailing your logo, please be sure your order or account number appears on the message. Please include any text you would like added along with instructions of where the text is to be placed in reference to the logo (i.e. text above logo, text to the right of the logo, text to be right justified, centered, etc...). We will send a proof to you via email as soon as your artwork is received and processed.
Q. Will I get a proof of my custom logo before my order is produced?
A. Yes. You must approve this proof before we put your order into production. We can send this proof via fax, email or regular mail.
Q. What is camera ready artwork?
A. This is a sharp image of your logo, 300 dpi or higher, along with any text you wish imprinted. The artwork your printing company made to reproduce your logo on your business forms OR your logo printed from a laser printer, are both excellent for our use. Photocopies, faxes, shaded artwork, and raised lettering, unfortunately cannot be used for our process.
Q. What if my personalization requires more lines of imprint than you advertise?
A. In most cases we can customize the personalization process to meet your needs. If your imprint exceeds the maximum number of characters we will process your order but the custom art/logo charge will apply. We can also accommodate front and back imprinting on most pens and some of our planners. There is an additional $0.15 per piece for this option as it requires special handling.
Q. Can I put individual names on the items?
A. Individual name personalization is available on pocket and desk planners at a cost of $1.10 per name; On most pens at a cost of $0.99 per name. For individual personalization, email your list to us at firstname.lastname@example.org and we'll take care of the rest.
Q. Can you produce my QR code on the product?
A. Yes, we can add a QR code on most products with a large imprint area. If you already have a QR code, simply send it to email@example.com. If you do not have a QR code, we can create one for you if you send us your URL code.
Q. Do you offer colour logos?
A. We offer colour logos on some of our products as shown on our website. All you need to do is send your coloured art work to firstname.lastname@example.org. We will match your colours as closely as possible but cannot accommodate PMS matching. You will be sent your colour logo for verification and approval before we proceed with imprinting.
Q. Can I use a picture as my logo?
A. We can accommodate pictures on some of our Holiday Cards and on products where multiple colour logos are offered. For details on which products offer these options, please refer to our website or contact our customer service team.
Q. Can I have my imprint/logo on the front of the desk masters instead of the inside cover?
A. Yes, we can imprint your company name or logo on the front of the desk master calendars for an additional charge of $29.95. This charge is added as we need to create a deep etched cut to imprint the front covers.
Q. Why does my logo look different in the Art Proof I received?
A. Artwork may be modified to best fit the product.
Q. Are refills for pens and inserts for Pocket Pals available for purchase?
A. We only offer pen and notepad refills for a select group of products. Myron does not carry calendar refills. We advise you to visit your local office supply store to inquire about generic refills or inserts. Or simply call us to re-order new pens or Pocket Pal diaries.
Q. How do I request a catalog?
A. Please contact Customer Service at email@example.com or by phone at 1-877-544-2707. We will need the following information in order to set up your account to send the catalog:
Name of Contact Person,
City, State, Zip Code,
Company Telephone Number with Area Code,
Company Fax Number with Area Code,
Q. How do I request a Free sample?
A. We offer free samples of many of our best selling products. To request your sample, you can click on the "Request a Free Sample" link on qualified product detail pages or contact our Customer Service department by E-mail at firstname.lastname@example.org or by phone at 1-877-544-2707. Please note that due to high levels of online fraud, Myron reserves the right to refuse requests for free samples at our discretion. Only qualifying businesses and organizations requesting free samples will be considered. Samples include standard imprints to show the quality of our imprinting process. Requests for specific sample colours will be honored when possible. Otherwise, we will send you the colour that is available. Limit of 1 free sample request per business until an order is placed.
Q. I received a sample in a Myron mailing and want to know if the same product is available without the logo and/or personalization?
A. You can purchase any of our products without any personalization. Please be sure to mention this when placing your order.
Q. What if the free sample I need is not offered on the web?
A. Some samples can be purchased without imprint using a credit card. Please contact Customer Service at email@example.com or by phone at 1-877-544-2707 for your request.
Q. Can I change my password?
A. Yes. To change your password, log into your account and click on "My Account" in the page header. Next click on the "My Profile" icon. This section will show you your account, name and password information. Click on the [Edit] link to the right and edit your password as needed. Please remember that passwords are case sensitive so they must be entered exactly. When setting your password, we recommend you don't use common words or names that could easily be guessed by someone else.
Q. What if I forget my password?
A. If you forget your password, click on the "Forgot your Password" link. You will need to enter your email address. We will then send you an email with a link and instructions to reset your password. If you wish to change your password, you can do so by logging into your account and following the steps mentioned above under “Can I change my password?”
Q. How can I receive promotions and discounts?
A. By signing up and giving us your email address, you will be the first one to find out about our special offers. Simply go to “Sign up for Exclusive Offers” on the page header and enter your email address and click "Submit".
Q. What is a Quick Service Number?
A. A Quick Service Number, or QSN, is a unique promotional code that activates special pricing and promotions. We will include a QSN in each of the catalogs and letters you receive.
Q. Where can I find my Quick Service Number?
A. You can find your Quick Service Number (QSN) on the back of your catalog or in the upper right corner of any letter you receive from Myron. They usually begin with a letter P or C.
Q. How do I use my Quick Service Number?
A. To apply your QSN online, Click on the "Quick Service Number” link on the header, a new window will pop open, enter your QSN in the field and click the “Submit” button.
Q. What is a Promo Code?
A. A Promo Code is a type of coupon entered in your cart that will allow you to receive discounts on selected items or orders.
Q. I have a Promo Code, how do I apply it to my order?
A. In your cart, you will see a field labeled "Promo Code". Enter the code here and click "Submit". You will see a success or error message after your promo code has been processed.
Q. Can I combine two promotions?
A. In most cases you can only use one promotion at a time. However, there are exceptions. Make sure to check the details section of your promotion or contact our customer service team.
Q. Do Quick Service Numbers and Promo Codes expire?
A. Yes, all QSN’s and Promo Codes have expiration dates. Order quickly and don’t miss out!
Q. Can I use my QSN & Promo Code on different orders?
A. Some QSNs and Promo Codes are exclusive to certain items and can only be used once. For any pricing and product inquiries please call or chat with our team. You can also e-mail us at firstname.lastname@example.org.
Q. My promo code doesn’t work, what can I do?
A. For assistance, please give us call. After hours, you can email us at email@example.com and we will get back to you as soon as possible.